Privacy Policy

 

At UNDERFOUND®, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

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1. Information We Collect

We collect and process the following types of personal information:

• Identity Data: Name, billing and shipping address, phone number, and email address.

• Payment Data: Credit/debit card information (via secure third-party processors), PayPal account details.

• Transaction Data: Details of products purchased and order history.

• Technical Data: IP address, browser type, and site usage information collected via cookies and similar technologies.

• Saved Preferences: If you opt in, we securely store your payment details to facilitate fast checkout.

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2. How We Collect Information

We collect your personal information in the following ways:

• Directly from You: When you make a purchase, create an account, or contact us.

• Automatically: Through cookies and analytics tools when you browse our site.

• Third Parties: Secure payment gateways (e.g., PayPal) and shipping partners.

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3. How We Use Your Information

We use your information to:

• Fulfill and ship your orders.

• Process payments securely.

• Provide customer support.

• Send order updates and transactional emails.

• Improve our website and services.

We do not sell or rent your personal data to third parties.

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4. Payment Security

We accept major credit cards (Visa, MasterCard, American Express, Discover, JCB, Visa Electron) and PayPal. Payments are processed securely through certified payment providers. UNDERFOUND® does not store full credit card numbers on our servers.

You may opt to save your payment details using our Fast Checkout feature. This information is encrypted and securely stored by our payment processor, not on our website.

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5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent to data processing.

• Request that we restrict or stop the use of your data in certain cases.

To make a data request, contact us at: info@theunderfound.com

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6. Cookies

We use cookies to enhance your browsing experience and collect data for analytics and marketing. You can manage your cookie preferences through your browser settings.

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7. Data Retention

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, or for legitimate business purposes.

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8. Third-Party Links

Our website may contain links to external sites. UNDERFOUND® is not responsible for the privacy practices of those sites.

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9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. The revised version will be posted with an updated effective date.

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Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us at:
info@theunderfound.com
UNDERFOUND, 11 Oxford Road, Altrincham, WA14 2DY