Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary shipping on all orders placed within the UK.
- Shipping on average takes 5 working days due to the nature of the limited run of items. Made To Order items each have a specific dispatch time so please read the item T&C's before purchase as these are ineligible for refund.
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Underfound® accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Underfound® features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- Klarna/Clear Pay: We now offer interest free finance using the aforementioned service providers.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. Made To Order items are not eligible for refund unless there is a fault with the product to which the 14 days still applies.
