Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary shipping on all orders placed within the UK.
  • Shipping on average takes 5 working days due to the nature of the limited run of items. Made To Order items each have a specific dispatch time so please read the item T&C's before purchase as these are ineligible for refund.
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Underfound® accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Underfound® features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • Klarna/Clear Pay: We now offer interest free finance using the aforementioned service providers.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. Made To Order items are not eligible for refund unless there is a fault with the product to which the 14 days still applies.

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