FAQs
This is an approximate conversion table to help you find your size. If you have already purchased an item by the same brand, we recommend you select the same size as indicated on its label.
WHAT ARE SHIPPING TIMES AND COSTS?
- Free shipping on all orders placed in the UK.
- Shipping on average takes 5 working days due to the nature of the limited run of items excluding Made To Order.
- See the delivery FAQs for details on shipping methods.
WHAT PAYMENT METHODS CAN I USE?
Underfound® accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- SFTB features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
- Klarna & Clearpay: We now offer interest free finance on all orders via the services Klarna & Clearpay.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit unless listed as Made To Order or bespoke. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
